FAQs

FAQ Page

Welcome to our frequently asked questions section. It is here that we hope to answer any queries you may have. If you can't find what you're looking for, please email support@mawdelights.com Never forget that at MAW, customer satisfaction is our highest priority, and we will do everything we can to assist you. We are personable, approachable, and kind, so don't hesitate to get in touch.

 

 

Your Best Friend

We want you to consider us a friend. We will assist you in resolving any problem you may have. Our goal is to be the finest in the industry when it comes to customer care. For example, if you are unhappy with your purchase for any reason, just return it within 28 days and we will either replace it or refund your money. We'll also cover the delivery costs, so you won't be out of pocket if you are returning an item from within the UK. Like any good friend, we waive the £3.50 fee we incur when accepting a return because you are our top priority, so we're always here for you.

 

 

Orders and Delivery

            Delivery information

Maw Delights works with several couriers, including but not limited to DPD, Hermes, and the Royal Mail. You will receive regular updates on your parcel via email and text as long as the details you supplied are correct. You will have a delivery option, which allows you to pay more if you need something quickly. We offer free shipping on orders over £150. However, this offer cannot be used together with vouchers. And our products will always be dispatched in plain packages with absolutely no indication as to the contents.

 

              International shipping

All of our international orders are outsourced to one of our suppliers. Contact us directly if you have any questions regarding international shipping, and we will be happy to assist you. International parcels typically take 10-14 days to arrive. International shipping may create extra costs for customers, such as customs fees and import charges. Please familiarise yourself with the expenses you will incur in your chosen country. We ship worldwide.

 

              Missing order

Please send us an email at  support@mawdelights.com if you suspect your parcel to be missing. We will arrange for a replacement item to be sent to you or give you a refund if a replacement is not possible.

 

            Cancelations and amendments

If you wish to cancel or amend an order you have placed, please email support@mawdelights.comwithin 24 hours. We are working on giving customers the option to cancel orders themselves, but for now, we must operate all cancellations manually via email.

 

             Damage during transit

If you are unlucky enough to suspect damage or see an issue clearly when the courier delivers your parcel, then we advise you not to accept it. You can then email us for help or contact the courier directly. If you have noticed damage after you have opened your parcel, please take photos and/or videos of the issue and email them to us at support@mawdelights.com  We can then assist you with a replacement or refund.

 

              Tracking updates

We don’t use a tracking service when we ship your goods. However, there is an option for you to have your goods tracked if you pay extra. We will send you the shipping confirmation email when your order leaves our warehouse, which can take up to three business days. If you are having trouble finding your shipping information, contact us at our email address, support@mawdelights.com 

 

             When will I be charged?  

The exact time your money will be deducted depends on which payment method you used. You will see us in your ‘pending transaction’ area on your online banking. The money is taken within five business days unless you have selected Klarna when you checkout.

 

We've launched with Klarna to bring you flexible payment options at checkout. Whether you want to buy now, pay later or pay at your own pace - the choice is yours Please spend responsibly. 18+ T&Cs apply.

Visit: klarna.com/uk/terms-and-conditions

#smooothshopping #klarna

 

             Discount codes

If you have seen a discount code, enter the code in the box provided on the checkout page. If you have problems applying the code, check that the products in your basket match the code. Next, check that the code is still valid and not out of date. If, after these checks, you are still struggling, then do get in touch with us.

 

            Confirmation and shipping emails

You will receive an automated confirmation email once your purchase has gone through.

 

           

 

Returns

            Faulty Item

If your item is defective, please accept our sincerest apology. Please, contact us, and we will gladly replace it for you.

 

             How to return

If you need to return an item within 28 days after purchase for whatever reason, then you need to complete a returns form. Please package it well and send it back to us via a second class recorded delivery service. Contact us with your postal information and preferred mode of repayment, and we will reimburse your postage and send you a replacement product.

 

            Missing part or product

If something is missing from your order, contact us via one of our social media sites or by emailing support@mawdelights.com  and we will promptly resolve the issue.

 

          How long is the return period?  

As long as the items are sealed, they can be returned within 28 days of purchase. Returns are free; simply pay for postage and then email us the receipt with the tracking code, along with your PayPal account or bank's sort code and account number. After that, we will reimburse you within 24 hours.

 

              An item I purchased has gone on sale

If an item you purchased less than seven days ago has gone on sale, we will refund you the difference. Contact us at support@mawdelights.com 

             

               Products that cannot be returned

1. The goods must be unused and returned in their original condition & packaging.

2. Goods that are not heat sealed in the box or in sealed packaging that has been opened are non-refundable and non-exchangeable.

3. The goods must be received back within 28 days from the day you received your order.

4. Lingerie and items of clothing must be returned unworn and still in their original packaging.

5. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

 

You'll find that these conditions are standard in the industry, however at the top of the page we told you that we are friends and that our customer care is second to none, so even if a return doesn't meet the above criteria, please get in touch. MAW delights values our friendship, and we will do everything in our power to rectify the situation to your satisfaction.

 

 

Products

            Product availability

It is not uncommon for us to run out of stock, but we have a quick turnaround, meaning goods are usually back in stock within 10 days. Please check back to see if your favourite item has been restocked or contact us if you'd like us to recommend alternatives.

 

            Gift Cards

Our gift-card feature is really the perfect gift; you can add any amount to the card, and we don't insist that you purchase amounts that end in zero! You can literally put the appropriate amount of money to match your requirements.

 

           Purchasing limitations

There are no restrictions on how many items you can buy; as long as it's in stock, we'll sell it to you. Furthermore, if you want multiples of the same item, we may be able to offer you a discount for purchasing in bulk; just contact us for more information.

 

 

 

Queries

            Injuries

We take any injuries caused by our products extremely seriously. If you have been injured, please document it as best you can and contact us as soon as possible via any platform so that we can investigate the situation for you.

 

            Damage

If a product is damaged and is still covered by the manufacturer's warranty, we would gladly replace it for you.

 

            Replacement parts

Maw does not stock replacement parts for any of our products. However, please contact us so that we can point you in the right direction to find what you are looking for.

 

Support

            Discount codes not working

If the correct items that correspond to the code are in your basket, all current discount codes should perform correctly. If you are still having problems, please email support@mawdelights.com  with the items you are attempting to purchase as well as the discount code so that we can assist you further.

 

           Problems with checking out

If you ever experience any problems when checking out, please contact us on Instagram, Twitter, or any other social media platform that you follow us on. Alternatively, you can email us at support@mawdelights.com 

 

          Problems logging in

If you're having trouble logging in, make sure you're registered on the website first. If this is the case, please reset your password. If you continue to have problems, please contact us at support@mawdelights.com 

 

          Incorrect pictures or descriptions

Due to the large number of products Maw Delights offers its customers, there may be some inconsistencies in the descriptions or with the images. Please use the website's "contact us" button to report this. We may even throw a sneaky voucher your way to say thanks. 

 

 

Sizing

Please click here to see our size guides for our various brands.

 

 

Payments

              Bank statement  

The company name MAW Delights will appear on your bank statement and PayPal.

 

 

              Accepted payment types  

All major debit and credit cards, PayPal payments, and many banking app payments are accepted. There’s another option too.  

 

We've partnered with @klarna.uk to bring you flexible payments at checkout! Your bill is split into 3 equal payments which are collected every 30 days. No added interest or fees.

Please spend responsibly. 18+ T&Cs apply. Visit: klarna.com.uk/terms-and-conditions #smooothshopping #klarna

 

We cannot accept cash or cheques.

 

Other Stuff

If you cannot find the answer you are looking for on this page, then get in touch. We are here to help you resolve any issue that you have because we want you to be really happy when you make a purchase from Maw Delights. So, email us at support@mawdelights.com